Academic Program Review

ACADEMIC YEAR	2014-2015	Basic Skills Transfer X Career Technical Education (CTE)
PROGRAM	CISCO
DESCRIPTION/PURPOSE	This Cisco CCNA Discovery program provides general networking theory, practical experience, soft-skills development, and opportunities for career exploration. It teaches networking based on application, covering networking concepts within the context of network environments students may encounter in their daily lives -- from small office and home office (SOHO) networking to more complex enterprise and theoretical networking models later in the curriculum. The program prepares students for two different Cisco certification exams. After completing the program, students will be prepared to take the industry-standard Cisco CCNA certification exam. In addition, students may opt to take the CCENT certification as a first step toward earning the CCNA certification. CCENT certifies the practical skills required for entry-level information and communication technology skills and demonstrates a student's aptitude and competence to work in an environment that features Cisco networking devices and software.
DIVISION	EWD
DEPARTMENT	BUS
SUBMITTED BY:	Craig Blek

INSTITUTIONAL GOAL 1	INSTITUTIONAL GOAL 2	INSTITUTIONAL GOAL 3	INSTITUTIONAL GOAL 4
INSTITUTIONAL MISSION AND EFFECTIVENESS – The College will maintain programs and services that focus on the mission of the College supported by data-driven assessments to measure student learning and student success. 1.1 Develop systems and procedures that establish the mission of the college as the central mechanism for planning and decision making. 1.2 Develop an institutional score card to assess student learning that drives integrated planning and resource allocation. 1.3 Develop systems and procedures to ensure that the college maintains a collegial and self-reflective dialogue that improves effectiveness. 1.4 Develop systems that are inclusive, cyclical, and understood by all stakeholders.	STUDENT LEARNING PROGRAMS AND SERVICES – The College will maintain instructional programs and services which support student success and the attainment of student educational goals. 2.1 Ensure that all instructional programs, regardless of location or means of delivery, address and meet the current and future needs of students. 2.2 Review program learning outcomes annually (or biennially) to assure currency, improve teaching and learning strategies, and raise student success rates. 2.3 Ensure that all Student Services programs, regardless of location or means of delivery, address and meet the current and future needs of students. 2.4 Ensure that all Student Services programs engage in a process of sustainable continuous quality improvement by annual review of Service Area Outcomes, and annual Program Review. 2.5 Ensure that the Library meets as closely as possible that “Standards of Practice for California Community College Library Faculty and Programs” of the Academic Senate for California Community Colleges. 2.6 Ensure that instructional labs continue to collaborate in sharing financial and human resources, thus maintaining continuous quality improvement.	RESOURCES – The College will develop and manage human, technological, physical, and financial resources to effectively support the College mission and the campus learning environment. 3.1 Develop and implement a resource allocation plan that leads to fiscal stability. 3.2 Implement a robust technological infrastructure and the enterprise software to support the college process. 3.3 Build new facilities and modernize existing ones as prioritized in the facility master plan. 3.4 Design and commit to a long-term professional development plan. 3.5 Raise the health awareness of faculty, staff, and students.	LEADERSHIP AND GOVERNANCE – The Board of Trustees and the Superintendent/President will establish policies that assure the quality, integrity, and effectiveness of student learning programs and services, and the financial stability of the institution. 4.1 Review all Board policies annually to ensure that they are consistent with the College mission statement, that they address the quality, integrity, and effectiveness of student learning programs and services, and that they guard the financial stability of the institution. 4.2 Maintain a clearly defined Code of Ethics that includes appropriate responses to unprofessional behavior. 4.3 Ensure that the Board of Trustees is informed and involved in the accreditation process. 4.4 Ensure that processes for the evaluation of the Board of Trustees and the Superintendent/President are clearly defined, implemented, and publicized. 4.5 Establish a governance structure, processes, and practices that guarantee that the governing board, administration, faculty, staff, and students will be involved in the decision making process.

I. INSTITUTIONAL GOALS

II. PROGRAM GOALS

PAST – EVALUATION OF PREVIOUS CYCLE OBJECTIVES/PROGRAM GOALS (SET IN PREVIOUS YEAR)

List your previous objectives/goals and associated Institutional Goals. All program goals must address at least one of the institutional goals.

1	PAST PROGRAM GOAL #1	INSTITUTIONAL GOAL(S) (Select one primary goal.)
Identify Program Goal and Budget request, if any, from the Program Review completed in 2013-2014 (Section II C): Request for Marketing help	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 X 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Met	Partially Met	X Not Met
Describe how this program goal increased student achievement and/or program effectiveness in 2014-2015: Budget difficulties prevented this request form being financed.

PRESENT – DATA ANALYSIS AND PROGRAM HEALTH – ACCREDITATION

Summarize and analyze all disaggregated data by day, evening, gender, ethnicity, and distance education. Narrative only. Submit electronic excel file with graphs or trend data.

Enrollment and Fill Rates

Discuss the trends in enrollment and fill rate for each program by day and evening at the program level.

To date all of our CISCO courses have been offered at night. Our attempts to produce a daytime cohort have not yet proved successful. Fill rates fall as students proceed through the program and coursework gets more difficult. Successful high school outreach produced a full CIS 160 (the first course in the program) and it has carried over to CIS 162 this fall.

Productivity

What are the trends in productivity?

The CISCO lab classroom only holds 24. This configuration works very well for the instructor and the students given the curriculum, but keeps productivity lower than it otherwise would be. Additionally, in the Spring, we teach the two capstone courses, both of which have lower enrollment.

Success and Retention

Discuss the success and retention rates by day, evening (extended day), and online classes in each program and identify gaps.

Given the technical nature of the coursework, the retention rates are very good averaging 91%. Success rates have varied a bit more, but still average 79%. Since all of the CISCO classes are taught during the evening hours, no comparisons can be made at this time for day to evening ratios.

Success and Retention by Ethnicity

Discuss the success and retention rates by demographic diversity of students.

Again, the majority of our CISCO students, as well as the student population, are Hispanic. The numbers for blacks, whites and others are such small data points that nothing useful can be pulled from this sample at this time.

Degrees and Certificates

Discuss the trends in the number of degrees and/or certificates awarded.

The first cohort to complete the program finished up this summer, so no certificates have been awarded at this time. We should see the first certificates awarded this fall.

However, a number of our students have received CISCO certification. Additionally, the instructor knows of at least five students of the program who have either earned a job after training or have been promoted in their current job.

Program Changes

What program changes, if any, do you expect to have a positive effect on students?

No changes at this time.

Summarize revisions, additions, deletions, and alternate delivery methods to courses and/or program based on the last program review.

No changes have been made since last year, with the exception of the addition of a part-time instructor to teach the CIS 160 course.

Evaluate the program’s viability by addressing program completion, size (FTES), projections (growing/stable/declining), and quality of outcomes.

The CISCO program is small but viable. Network engineers are needed the world over and this program gives students vital skills they need to compete in the 21st century. The program is stable and is positioned to grow.

According to the Employment Development Department over the next 6 years we should see the following employment growth:

Network and Computer Systems Administrators	+28%

Info Security Analysts, Computer Network Architects	+22%

Computer Systems Analysts	+22%

C. FUTURE – LIST OF “SMART” (SPECIFIC MEASURABLE ATTAINABLE RELEVANT TIME-LIMITED) PROGRAM OBJECTIVES FOR NEXT ACADEMIC YEAR TO ADDRESS PROGRAM IMPROVEMENT, GROWTH, OR UNMET NEEDS/GOALS. ALL PROGRAM GOALS MUST ADDRESS AT LEAST ONE OF THE INSTITUTIONAL GOALS.

FUTURE PROGRAM GOALS (Describe future program goals. List in order of budget priority.) You are not required to list 3 goals. Only list/identify goals that are viable in one year’s time or can be carried over a number of program cycles.	INSTITUTIONAL GOAL(S) (Select one primary institutional goal)
1	2015-2016 PROGRAM GOAL #1 Budget Priority #1	INSTITUTIONAL GOAL(S)
Identify Future Global Goal: Increase student enrollment and fill rates.	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 X 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Objective: Increase marketing of CISCO program
RESOURCE PLAN (Check all that apply.)
Facilities X Marketing Technology Professional Development Staffing
Task(s)
Ask Marketing Committee for $500 in resources
Timeline: Fall 14
Expense Type	Funding Type	Budget Request
X One-Time Recurring	X General District Categorical (Specify)	$___500_____________
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
C.
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
How will this objective be measured? Two ways: First, by seeing if the resource request is approved. Second, we will track enrollment to look for any significant changes.
How will the completion of tasks identified improve student/program success? Increased enrollment in program
Who are the responsible party(ies) and assigned user(s)? Craig Blek and Gordon Bailey
FUTURE PROGRAM GOALS (Describe future program goals. List in order of budget priority.) You are not required to list 3 goals. Only list/identify goals that are viable in one year’s time or can be carried over a number of program cycles.	INSTITUTIONAL GOAL(S) (Select one primary institutional goal)
2	2015-2016 PROGRAM GOAL #2 Budget Priority #1	INSTITUTIONAL GOAL(S)
Identify Future Global Goal:	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Objective:
RESOURCE PLAN (Check all that apply.)
Facilities Marketing Technology Professional Development Staffing
Task(s)
A.
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
C.
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
How will this objective be measured?
How will the completion of tasks identified improve student/program success?
Who are the responsible party(ies) and assigned user(s)?
FUTURE PROGRAM GOALS (Describe future program goals. List in order of budget priority.) You are not required to list 3 goals. Only list/identify goals that are viable in one year’s time or can be carried over a number of program cycles.	INSTITUTIONAL GOAL(S) (Select one primary institutional goal)
3	2015-2016 PROGRAM GOAL #3 Budget Priority #1	INSTITUTIONAL GOAL(S)
Identify Future Global Goal:	1 Mission & Effectiveness 1.1 1.3 1.2 1.4 2 Student Learning Outcomes 2.1 2.4 2.2 2.5 2.3 2.6 3 Resources 3.1 3.4 3.2 3.5 3.3 4 Leadership & Governance 4.1 4.4 4.2 4.5 4.3
Objective:
RESOURCE PLAN (Check all that apply.)
Facilities Marketing Technology Professional Development Staffing
Task(s)
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
B.
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
Timeline:
Expense Type	Funding Type	Budget Request
One-Time Recurring	General District Categorical (Specify)	$________________
How will this objective be measured?
How will the completion of tasks identified improve student/program success?
Who are the responsible party(ies) and assigned user(s)?